COL LUXE

Refund & Return Policy

Effective Date: August 27, 2026

At COL LUXE, customer satisfaction is important to us. We want you to be happy with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Period

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Include all original packaging, tags, and accessories when applicable.
• Not show signs of damage, stains, odors, or wear.

Items that do not meet these requirements may not be accepted for return.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

• Used or opened perfumes/fragrances.
• Items that have been worn or damaged by the customer.
• Final sale or clearance items, when clearly identified as such.
• Gift cards.

3. How to Request a Return

Before sending an item back, customers must contact COL LUXE to request return authorization.

Please contact us with:

• Your full name
• Order number
• Item(s) you would like to return
• Reason for the return
• Photos of the item, if the item is damaged or defective

Email: delvajeanducolson4@gmail.com
Phone: 786-665-4469

Please do not send an item back without contacting us first.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

6. Return Shipping

Unless the item is defective, damaged, or sent incorrectly, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning an item. COL LUXE is not responsible for items lost during return shipping.

7. Exchanges

Exchanges may be available depending on product availability. If the requested replacement item is unavailable, a refund may be offered instead.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact COL LUXE:

COL LUXE
Phone: 786-665-4469
Email: delvajeanducolson4@gmail.com

By placing an order with COL LUXE, you acknowledge and agree to the terms of this Refund & Return Policy.