Politique d’expédition
COL LUXE
Shipping Policy
Effective Date: August 27, 2026
At COL LUXE, we are committed to processing and shipping your order as quickly and carefully as possible. Please review the information below before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or major U.S. holidays.
During sales, promotions, holidays, or periods of high order volume, processing may take longer. We appreciate your patience during these periods.
2. Shipping Times
After your order has been processed, estimated delivery times are:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days, when available
Please note that shipping times are estimates and are not guaranteed delivery dates.
Delivery times may be affected by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside COL LUXE’s control.
3. Shipping Costs
Shipping charges will be calculated and displayed at checkout before you complete your purchase.
From time to time, COL LUXE may offer free shipping promotions or special shipping rates.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you provide an incorrect or incomplete address, please contact us immediately. If the order has already shipped, additional shipping charges may apply to resend the package.
COL LUXE is not responsible for packages delivered to an incorrect address provided by the customer.
5. Order Tracking
When available, customers will receive a shipping confirmation containing tracking information after their order has been shipped.
Tracking information may take some time to update after the package is accepted by the shipping carrier.
6. Delayed or Lost Packages
Once an order has been shipped, delivery is handled by the selected shipping carrier.
COL LUXE is not responsible for delays caused by the carrier, weather, natural disasters, holidays, customs, or other circumstances beyond our control.
If your package appears to be lost or significantly delayed, please contact us so we can assist you in determining the appropriate next steps.
7. Packages Marked as Delivered
If the tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and around your delivery location.
You may also contact the shipping carrier to report the issue.
COL LUXE may assist with the carrier’s investigation but cannot guarantee a replacement or refund for packages confirmed as delivered.
8. Damaged Packages
If your order arrives damaged, please contact COL LUXE as soon as possible, preferably within 48 hours of delivery.
Please provide your order number and clear photographs of the damaged item and packaging.
We will review the situation and determine the appropriate resolution.
9. International Shipping
If international shipping is offered, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
International delivery times may vary depending on customs and the destination country’s postal system.
10. Contact Us
If you have questions about shipping or your order, please contact COL LUXE:
COL LUXE
Phone: 786-665-4469
Email: delvajeanducolson4@gmail.com
We are happy to assist you with your order and shipping questions.